At RA Creation, we strive to ensure your satisfaction with every purchase you make from our online western women wear selling website. We understand that there may be instances where you need to return or exchange a product. This Refund and Returns Policy outlines the process and conditions for returning or exchanging products purchased through our website.

1. Eligibility for Returns and Exchanges:
   1.1 Unworn and Unwashed Garments: We accept returns and exchanges of unworn and unwashed garments only. The product must be in its original condition with all tags and labels attached.
   1.2 Timeframe: You may initiate a return or exchange within 7 days, including the date of purchase. During the sales period, the timeframe is reduced to 5 days from the date of purchase.
   1.3 Online Purchases Only: This policy applies to products purchased through our online kurti selling website. For products purchased from our physical stores, please refer to the return policy displayed at the respective store.
2. Return Process:
   2.1 Initiation: To initiate a return or exchange, please contact our customer service team within the eligible timeframe. You can reach us through the contact information provided on our website.
   2.2 Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions on returning the product.
   2.3 Packaging: Please ensure the product is securely packaged to prevent any damage during transit. Include the original packaging, tags, and any accessories that came with the product.
   2.4 Shipping: You are responsible for the shipping costs incurred in returning the product. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
   2.5 Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund or exchange as per your request.
3. Refund and Exchange Options:
   3.1 Refund: If you choose a refund, we will reimburse the original payment method used for the purchase. The refund will be processed within a reasonable timeframe after the returned product is received and inspected.
   3.2 Exchange: If you prefer an exchange, we will assist you in selecting an alternative product of equal or lesser value. If the chosen product is of higher value, you will be required to pay the price difference. Any remaining credit will be provided in the form of store credit.
4. Non-Returnable and Non-Exchangeable Items: Certain items are non-returnable and non-exchangeable unless they are defective or damaged upon receipt. These items include:

• Products that have been worn or washed
• Products without the original packaging, tags, or labels
• Products purchased during clearance or final sale

5. Defective or Damaged Products: In the event that you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on product availability and your preference.
6. Changes to the Policy: We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

Note: If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team for assistance.